Refund Policy
Returns & Exchanges Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To protect every customer, returns are only accepted for items that are:
- Unworn
- Unused
- In their original sealed packaging
- With proof of purchase
To start a return, please contact us via:
WhatsApp: 019 291 3153
Email: hello@luyess.com
If your return request is accepted, we will provide you with the return instructions, including how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return-related questions, you may contact us at hello@luyess.com.
Damages & Issues
Please inspect your order once you receive it.
If your item is defective, damaged, or if you received the wrong item, please contact us immediately so we can evaluate the issue and make it right.
Non-Returnable / Non-Exchangeable Items
For hygiene and safety reasons, certain items cannot be returned or exchanged once opened, used, worn, or unsealed.
Discounted items, clearance items, promotional items, and sale items are strictly not eligible for return, exchange, or refund.
Gift cards are also non-returnable and non-refundable.
Exchanges
For eligible items, the fastest way to exchange is to return the item first. Once your return is accepted, you may place a separate order for the new item.
Please note that discounted, clearance, promotional, and sale items are strictly not eligible for exchange.
Refunds
Once we have received and inspected your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed back to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at hello@luyess.com.
