A: LUYESS DRYiss™ is specifically engineered for high humidity and heat. We use Austrian Tencel™, a fabric that is significantly more breathable and moisture-wicking than traditional cotton. This prevents the “melekit” (sticky) feeling and keeps the skin temperature lower throughout the day.

A: DRYiss™ is our proprietary weave using premium Austrian Tencel™. It is engineered specifically for Malaysia’s high humidity. The fabric is 3x more breathable than cotton and creates a microscopic air-gap that prevents the material from sticking to your skin, even when you sweat.

A: Our signature anti-bacterial treatment is designed for longevity and sustainability. It is lab-tested to remain effective for up to 150 washes, ensuring that your underwear remains hygienic and odor-free much longer than standard antimicrobial finishes.

A: Yes. Unlike standard underwear that uses a temporary chemical coating, our anti-bacterial properties are woven directly into the fibers. It has been lab-certified to remain 91% effective against bacteria and odors even after 150 cycles in the wash.

A: The ergonomic 3D Space Pouch provides dedicated support while allowing for maximum airflow. By separating the sensitive areas from the thighs, it eliminates skin-on-skin contact, which is the primary cause of heat build-up and discomfort in tropical climates.

A: It is an ergonomic design that provides a dedicated “room” for your private areas. This separates skin-on-skin contact, which reduces friction, prevents heat build-up, and eliminates the need for “public adjustments” throughout the day.

A: Yes. Because we use natural-origin Tencel™ fibers and a seamless, 3D Space Pouch design, our underwear reduces friction and chafing. This makes it an ideal choice for men with sensitive skin who experience irritation or “redness” caused by sweat and poor-quality synthetic fabrics.

A: We follow an Asian Fit standard. Since our fabric is high-stretch (Zero-Pressure Waistband), we recommend following our size chart strictly. If you are between sizes, we recommend sizing up for a more relaxed fit.

A: Currently, our website bundles are set to a single size and style for faster processing. However, if you need a customized mix of sizes or designs, we are happy to arrange a Manual Order for you. Please contact our concierge team directly via WhatsApp at +6019 291 3153, and we will personalize your set for you.

A: We ship within 24 hours of receiving your order. For West Malaysia, you can expect your LUYESS package to arrive within 1–3 working days.

A: Yes! We offer Free Shipping for all West Malaysia orders with no minimum spend required.

A: Yes, we do ship to Singapore at the moment. For other countries, please feel free to text us via WhatsApp or live chat for inquiries.

A: We want you to feel the difference. You can open and wear one pair from your order. If it’s not the most comfortable underwear you’ve ever owned, you can return the remaining unopened pairs for a full refund within 7 days.

A: To ensure the highest level of hygiene for all our customers, we only accept returns or refunds for items in their original, unopened, and unwashed packaging with all tags attached. We recommend trying one pair first to confirm your fit before opening the rest of your bundle.

A: To maintain the Tencel™ fibers and the anti-bacterial tech, we recommend a cold machine wash in a laundry bag. Avoid using bleach or high-heat dryers, as natural fibers perform best when air-dried.